Privacy Policy

1. Who We Are

Kopi Recruit Pte Ltd ("KopiRecruit", "we", "us", or "our") is a recruitment and employer-of-record (EOR) services company registered in Singapore (UEN: 202441422Z), with its registered office at 194 Pandan Loop, #04-05, Pantech Business Hub, Singapore 128383. We operate the website kopirecruit.com and its subdomains.

2. Information We Collect

We collect the following categories of personal data:

2.1 Information You Provide

• Contact details: Full name, work email address, phone number (with country code), and company name.
• Business information: Company website, team size, hiring needs, budget range, and preferred hiring countries.
• Communications: Messages, enquiries, and correspondence you send to us via our website forms, email, or social media.

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on pages, click patterns, scroll depth, referring URLs, and navigation paths.
• Cookies and tracking technologies: We use cookies and similar technologies for analytics and advertising purposes (see Section 5).

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide our recruitment and EOR services.
• To assess and qualify business leads for our services.
• To schedule strategy calls and consultations via Calendly.
• To send you relevant information about our services, market insights, and hiring guides (with your consent).
• To improve our website, content, and user experience through analytics.
• To measure the effectiveness of our advertising campaigns.
• To comply with legal obligations and protect our legitimate business interests.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit a form or agree to receive communications from us.
• Legitimate interest: To operate and improve our services, conduct marketing, and ensure website security.
• Contractual necessity: To fulfil our obligations when you engage our recruitment or EOR services.
• Legal obligation: To comply with applicable laws and regulations, including the Singapore Personal Data Protection Act (PDPA).

5. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

• Google Ads (gtag.js): We use Google Ads conversion tracking (Tag ID: AW-17955541807) to measure the effectiveness of our advertising campaigns. This may collect data about your interactions with our ads and website for remarketing purposes.
• Umami Analytics: We use Umami, a privacy-focused analytics tool, to understand how visitors use our website. Umami does not use cookies and does not collect personally identifiable information.
• Calendly: Our booking pages embed Calendly, which may set its own cookies. Please refer to Calendly's Privacy Policy for details.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. To opt out of Google Ads personalisation, visit Google Ads Settings.

6. Third-Party Services

We share personal data with the following third-party service providers who process data on our behalf:

• Deel: As a Deel Bronze Partner, we facilitate employer-of-record services through Deel. When you engage our EOR services, relevant employment data is shared with Deel for payroll, compliance, and contract management. See Deel's Privacy Policy.
• Google: For advertising and analytics purposes as described in Section 5.
• Calendly: For scheduling and appointment management.
• Email service providers: For sending communications and responding to enquiries.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Lead enquiry data is retained for up to 24 months from the date of last interaction.
• Client data is retained for the duration of the business relationship and for 7 years thereafter for legal and accounting purposes.
• Analytics data is retained in aggregate form and does not contain personally identifiable information.

8. International Data Transfers

As a company that operates across Southeast Asia and serves clients globally, your personal data may be transferred to and processed in countries outside of your country of residence, including Singapore, the Philippines, Vietnam, Malaysia, and Indonesia. We take appropriate safeguards to ensure your data is protected in accordance with this policy and applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Withdrawal of consent: Withdraw your consent to data processing at any time.
• Portability: Request a copy of your data in a structured, machine-readable format (where applicable under GDPR).
• Objection: Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact us using the details in Section 11.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.